Currently if you add a return/credit to the system, the PM isn't alerted of this. It would be nice if there was an option in the workflow where these would go in and they could simply click acknowledged or something. As it wouldn't really need approval. But they should be made aware of it.
What Tim said.
I have left the workflow set at $0 or greater, but I believe I could also create an additional workflow for less than as well, if I wanted to.
Guessing Workflow is setup for greater than $0?
What we do to include credits is make the workflow rule less than a really large number instead